Patient mobile app – personalized communication and access to medical records

The FELG system offers a modern mobile app for patients, providing secure and convenient access to essential medical information and communication with the clinic. The app is fully customizable at both the global and individual levels, allowing its appearance and functionality to be adapted to the specifics of the practice and the needs of each patient.

  1. Home
  2. »
  3. Mobile application for patients
  • App personalization – global settings Clinic administrators can configure the app globally for all users according to their preferences, including:

    > Setting the app’s background image (clinic branding)

    > Defining the clinic’s contact phone number

    > Specifying whether the app allows online appointment booking

    > Adding a welcome message for app users

    > Setting the clinic’s opening hours displayed in the app

  • Activation process and security > Login credentials for the mobile app (username and password) are automatically sent to the patient at the time of access activation – via SMS or email. A valid phone number or email address in the patient’s record is required for successful activation.

    > The FELG mobile app ensures compliance with personal data protection and information security requirements, while providing patients with modern and convenient communication with the clinic.

  • Access personalization – individual patient settings At the stage of activating app access, each patient receives an individually configured scope of visible data and functions, including:

    > Patient profile

    > Appointment history

    > Files attached to the patient’s record

    > Clinical record (with or without price visibility)

    > Consents and declarations

    > Completed medical questionnaires

    > Financial information

    > Chat with the clinic

    This way, the clinic has full control over the scope of shared information, tailoring the app to internal policies and the patient’s preferences.

  • Benefits for the clinic > Increased patient engagement and improved communication

    > Reduced number of phone calls thanks to patients’ independent access to information

    > Enhanced image of the clinic as modern and patient-friendly

    > Ability to quickly share documents and information in real time

    > Full control over the scope and presentation of medical data