FAQ
Any questions?
Check the FAQ section below—there’s a good chance you’ll find your answer.
Before purchase
Yes. Databases can be migrated from any EHR software available on the market.
Yes! When you purchase a FELG Dent subscription, you get access to all program modules—regardless of the plan.
For us, every client is equally important, which is why our subscriptions are differentiated by the size and specifics of the medical practice, not by module access.
You can go directly to this page and fill out the form: CONTACT
You can also sign up for the program using the button below and try it free for 30 days, and our Account Manager assigned to your region will contact you.
The only requirement on the clinic’s side is Internet access. If that’s met, you can log in to the program from any device that supports a web browser.
Yes, FELG Dent grows with your business. You can easily start with the SOLO subscription designed for individual dentists in a single practice, then scale up through START and even to FLEX—suited to clinics with multiple employed dentists and billing accounts.
If you’re unsure about your choice, one of our Account Managers will help you select the right subscription plan for your practice. Submit the form with your details by clicking this link: FORM.
Yes, you can try the full version of the FELG software free for 30 days.
FELG Dent runs in a web browser and only requires internet access. You can easily use it on Windows, Linux, Mac computers, or Chromebooks.
Yes, our system is always aligned with the latest government requirements and the highest market quality standards, including the latest regulations on GDPR and the NIS2 Directive. We hold ISO 27001.
We continuously monitor the performance of the FELG cloud from multiple countries, which you can check on this page: FELG STATUS.
Data stored in FELG Dent is synchronized with our servers in real time, and additional full backups are created daily, which makes FELG the most secure dental software on the market, fully independent of any technical issues at the clinic.
Yes, we integrate with, among others, X-ray systems, fiscal printers, and payment terminals. We also integrate prepayments in PLN.
Yes. You can manage multiple clinics within a single database, with the ability to assign permissions for each location — operating across several locations requires the appropriate subscription. More details on the PRICING page.
Ready?
During purchase or free trial
There is no requirement for additional charges.
We foresee optional costs—items that are not part of the core, yet complete, operation of the clinic. Most often, these involve our technicians’ work on integrations that the clinic can handle independently by following our instructions, but for which it may, for various reasons, need our assistance.
Optional:
- VoIP configuration
Technician hour — PLN 200 (technical assistance, e.g., fiscal printer setup; does not apply to VoIP, or X-ray integrations) - Certificate configuration
- Additional post-implementation trainings
Additional, required only in the situations below:
- X-ray integration
- Additional or non-standard data imports"
Yes. The permission customization feature is available from the first day of the trial.
The most common causes are incorrect payment details, a technical issue with the payment gateway, or a block on your bank’s side—try again in a moment, then contact your bank if the issue persists.
You’ll be able to launch and start using it immediately.
Yes; to make this possible, the FELG Box is required—it serves as a gateway between the software and the previous devices where the files were stored.
A billing account is the account of a medical practice that can independently issue documentation for medical services.
One billing account means that medical documentation can be issued only for one designated entity—an Individual Medical Practice, a Group Medical Practice, or a Healthcare Entity.
Multiple billing accounts mean that documentation can be issued for additional entities.
Yes, during the trial period you have access to the full version of the FELG software.
After registering with FELG and using the trial account, the Account Manager assigned to your region will contact you to arrange a product demo.
- Registration and contact with the Account Manager
After creating your trial account, your dedicated Account Manager will reach out to schedule a free system demo. - Program demo (online) An interactive online session where we present key features, answer questions, and advise on the best implementation approach.
- After the demo, once you have all the information needed to decide, you must activate the selected offer to proceed to the next implementation steps.
- Activation of the selected plan. After choosing and paying for the plan, we enable your account for the paid period.
- Team training and configuration. We provide hands-on training for your entire staff, tailored to the clinic’s needs.
- Additional services: data import and integrations. We migrate data from your previous software and, optionally, connect fiscal printers, X-ray systems and other integrations—according to the price list.
You can pay by traditional bank transfer through your bank, link a payment card, or connect a PayPal account.
Sure—you can keep working in your current software during the agreed transition period, but not without consequences.
How it works in practice:
- We set a date to take a snapshot (backup) of your database.
- After that snapshot, you can keep using the old program, but any new entries made after that date will not automatically appear in FELG Dent. To transfer them, an additional paid differential import is required.
- To avoid catch-up steps and extra costs, we recommend starting work in FELG Dent from the start of the migration process.
For large, complex databases, we often perform the migration in two steps to make the switch to FELG Dent as smooth as possible:
- Full import — transfer of the entire database as of the snapshot date.
- Catch-up (differential import) — transfer of the changes created after the first snapshot and adding them in FELG Dent.
After purchase
All instructions for features and modules, in both written and video form, are available directly in the FELG software after you log in.
In the top-left corner of the program screen you’ll find the icons: FAQ, Playback, and Notes
The fastest way to reach technical support is through the HelpDesk Chat.
To start a conversation in HelpDesk Chat, go to the “Conversations” tab in the bottom left corner of the screen and click on the “HelpDesk” chat with the visible FELG logo. A chat window will open where you can write your message.
Onboarding is an integral part of implementing the system in the clinic and is always included in the purchase price. It includes the essential initial training that enables you to start working with the software smoothly.
Any additional training—for example, if you want to deepen or refresh knowledge, roll out new features, or prepare a new team member such as a dentist or receptionist—is provided as a paid service.
You can request the necessary integrations from your Account Manager during implementation or later.
You can also write to our HelpDesk.
- Go to felgedu.pl/szkolenia
- Choose the appropriate training package and view the details
- If the training scope is suitable, click “buy training online” and fill out the form."
To expand your subscription with an additional billing account or location, or to add a user account (e.g., doctor, hygienist), please submit the request to your regional Account Manager or contact our HelpDesk.