VoIP Telephony – advanced patient call management in the clinic

The VoIP Telephony module in the FELG system enables full management of phone calls made through an external operator integrated with the practice management system. This allows each patient call to be quickly identified, properly tagged, and linked to their record, significantly improving communication efficiency and the quality of service.

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  • Real-time call handling > Receiving and logging incoming calls to the clinic via VoIP

    > Identifying the calling patient with information displayed during the call

    > Direct transition from the call to the patient’s record

    > Enabling real-time call view

  • Global call log > Detailed call history available from the administrative panel

    > Information on call time, status, and type

    > Filtering the log by: Extension number, call type, call status, call outcome, date

  • Benefits for the clinic team > Streamlined communication with patients

    > Shorter response and call handling times

    > Better organization of reception and registration work

    > Transparent history of patient interactions

  • Call and user management > Defining extension numbers and assigning them to users

    > Configuring call notifications – a user can receive alerts only from selected numbers

    > Assigning call statuses

    > Adding comments to logged calls

  • Integration with the patient card > Ability to view a specific patient’s call history directly from their record

    > Seamless transition from the call to the patient’s record with a single click